Privacy Policy

Last updated: 1 July 2026

This Privacy Policy explains how Beddau Charcoal Grill collects, uses, stores and protects personal information when you use our website, mobile app, online ordering system, or contact us.

By using our app or placing an order, you agree to the way we handle your information as explained in this Privacy Policy.

1. Who we are

Business name: Beddau Charcoal Grill
Address: 7 cross roads, Beddau, Pontypridd, CF382AD
Phone: 01443 201120

For the purpose of UK data protection law, Beddau Charcoal Grill is the data controller for the personal information we collect.

2. Information we collect

When you use our app, website or ordering system, we may collect:

• Your name

• Phone number

• Email address

• Delivery address

• Order details

• Payment status

• Order notes or allergy notes you choose to provide

• App or website usage information

• Device information, such as device type, operating system and app performance data

• Customer support messages if you contact us

We do not intentionally collect more personal information than we need to process orders and provide our service.

3. Payment information

If you pay online, your payment is processed securely by our payment provider.

We do not store your full card number, CVV code or full payment card details on our own systems. The payment provider may process payment information to complete your transaction, prevent fraud and meet legal requirements.

4. How we use your information

We use your information to:

• Process collection and delivery orders

• Contact you about your order

• Take and confirm payments

• Provide customer support

• Handle refunds, complaints or order issues

• Improve our app, website and services

• Keep records for accounting, tax and legal purposes

• Prevent fraud, misuse or security issues

• Send marketing messages only where allowed by law or where you have agreed to receive them

5. Our lawful reasons for using your information

We use your personal information under the following lawful bases:

Contract: to process and deliver your food order.

Legal obligation: to keep records where required by law, including tax and accounting records.

Legitimate interests: to run and improve our business, prevent fraud, handle customer service and keep our app secure.

Consent: where you choose to receive marketing messages or allow optional app permissions.

6. Delivery information

If you place a delivery order, we use your name, phone number, address and order details so our staff or delivery drivers can deliver your order.

Your information is only shared with people who need it to complete your order.

7. Allergies and special instructions

If you provide allergy information or special order notes, we use this information only to prepare your order and help keep you safe.

You should always contact the restaurant directly if you have a serious allergy or dietary requirement before placing an order.

8. App permissions

Our app may use basic device information to help the app work properly and improve performance.

We do not access your contacts, photos, camera, microphone or precise GPS location unless the app clearly asks for permission and you choose to allow it.

9. Sharing your information

We may share limited personal information with trusted service providers who help us operate our business, such as:

• Payment providers

• Website or app hosting providers

• Online ordering system providers

• Delivery staff or drivers

• IT support providers

• Accounting or legal advisers if required

• Law enforcement, regulators or authorities where legally required

We do not sell your personal information.

10. Marketing

We may contact you with offers, updates or promotions if you have agreed to receive marketing messages or where the law allows us to do so.

You can opt out of marketing at any time by contacting us or using any unsubscribe option provided.

We will still contact you about active orders, even if you opt out of marketing.

11. How long we keep your information

We keep your personal information only for as long as necessary.

Order and transaction records may be kept for accounting, tax, fraud prevention and legal purposes.

Customer support messages may be kept for as long as needed to deal with your enquiry or complaint.

When information is no longer needed, we will delete it or securely anonymise it.

12. How we protect your information

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no online system is completely secure, so we cannot guarantee absolute security.

13. International transfers

Some of our service providers may process data outside the United Kingdom. Where this happens, we take reasonable steps to make sure your information is protected in line with applicable data protection laws.

14. Your rights

Under data protection law, you may have the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information

• Ask us to restrict how we use your information

• Object to certain uses of your information

• Withdraw consent where we rely on consent

• Ask for your information to be transferred where applicable

To make a request, contact us using the details in this Privacy Policy.

15. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

17. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, contact us:

Beddau Charcoal Grill 

Address: 7 cross roads, Beddau,

Pontypridd, CF382AD

Phone: 01443 201120

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Copyright Notice

Copyright © 2026 Beddau Charcoal Grill. All rights reserved.

All content used on this website, mobile app and online ordering system belongs to Beddau Charcoal Grill or has been used with permission.

This includes, but is not limited to:

• Business name

• Logos

• Menu content

• Food images

• Text

• App design

• Website design

• Graphics

• Branding

• Layouts

You may not copy, reproduce, edit, publish, distribute or use any content from this website or app without written permission from Beddau Charcoal Grill.

Unauthorised use of our content, logo, menu, images or branding may result in legal action.

For permission requests, contact us:

Email: Muhammet@studiosen.co.uk
Phone: 01443 201120